Yes, a tracking code will allow you to follow the progress of your delivery. “Having immediate feedback is huge – we can analyze individual markets and drivers, identify where additional training may be required, and use the insight to continually improve our service.” Thanks to Descartes, it is now significantly easier for Crate and Barrel to make 300,000 home deliveries in a year. 151 reviews for Crate & Barrel, 3.8 stars: My delivery was set for a Saturday. How do I track my Crate and Barrel order. With real-time access to delivery information, call center staff can begin doing customer surveys almost immediately after a delivery is completed.ĭriver compliance of schedules and routes is now typically at 98%, thanks to a training and compliance program implemented by Crate and Barrel and reporting processes that clearly identify which drivers and locations are straying from their optimized plans. Now, we can be more strategic and use this information to drive continuous improvements into our delivery operations.” “Previously, we only knew how many deliveries were going out and how many pieces were being delivered. “It’s incredible that at any time during the day we know exactly how each route is progressing how many vehicles/drivers are on the road how many deliveries each driver is doing where their last stop was, and more,” says Gottmann.Ĭrate and Barrel also has the ability to capture and report on its delivery operations, and use the insight gained to make better business decisions. Delivery windows have also been narrowed from four hours to two.Ĭrate and Barrel also has real time visibility into the status of its deliveries anywhere in the country. With Descartes’ solution, optimizing routes forĮfficiency, the retailer is using fewer trucks to handle increasingly moreĭeliveries. Into larger routes covering greater areas, so it is rare that a customer has to Today, Crate and Barrel has consolidated their smaller routes Customer surveys can be done immediately after a delivery is made.Reporting capabilities drive effective decision-making.Real-time visibility into delivery status for dispatch and stores.Delivery windows have been narrowed from four hours to two.80% of all delivery volume is managed through Descartes.Fewer trucks handle increasingly more deliveries.Routes were optimized to ensure on-time delivery.and understand the business impact of the route planning decisions they make. “We could simply plug into the service as we opened new locations and gain immediate access to the information we required to deliver effective service.” Pat Gottmann, home delivery manager at Crate and Barrelĭescartes Home Delivery solution optimized route planning for Crate and Barrel and provided real-time visibility into the retailer’s delivery operations, along with much-needed reporting capabilities. This cloud-based solution provided Crate and Barrel with immediate, anywhere access to delivery information which meant new maps were always available as the retailer expanded to new markets. Crate and Barrel made the decision to deploy Descartes’ Home Delivery solution.
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